Councillor Complaints Handling Policy

Hindmarsh Shire Council recognises that members of the public have the right to complain about the behaviour of their elected representatives and is committed to a Councillor complaint handling system that reflects the needs, expectations and rights of the community.

This Policy informs:

• how a member of the public can submit a complaint against a Councillor.
• where a Councillor is the subject of a complaint against Council, how it is to be investigated.
• roles and responsibilities.

This policy and procedure provide a model approach to complaints handling and outlines the essential features of Council’s system to deal with complaints about Councillors.

Council is seeking feedback on this policy until 5pm on Thursday 15 August 2024.

The information you provide will either be used to change the content of the Policy or will be provided to Councillors to help them make their decision. All submissions will be presented in the Council report, alongside any response or action taken by Council based on the submission.

To provide feedback, complete the form below.

You can also provide feedback in writing via email to info@hindmarsh.vic.gov.au, by post to PO Box 250, Nhill VIC 3418, or in person to any of Council's Libraries or Customer Service Centres.

Outcome of consultation:
This policy was adopted by Council at the meeting held on 28 August 2024.